Why Join
CCPN
We connect. We advance.
CCPN is the first networking group of it’s kind. Our goal is to increase collaboration within the industry while connecting those serious about furthering their careers. We do this through virtual networking events, in-person networking events, and a unique approach to connecting our members to job openings.
Stories
Latest in Community
Beyond the confines of traditional academia, our organization is deeply rooted in community development.
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Advice for the Contact Center People
( 12 minute read ) The Contact Center world is hard, fun, crazy, always changing, and busy. I will not lie; it is hard to work in contact centers. The job is not for the faint of heart. Feelings are hurt, people take things personal, and feel like someone is always yelling. Leadership yelling about…
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The Coffee Cup Holder
This one is for those that worked tech support back in the old Desktop Computer Days. In 2002, when I worked as a technical support agent and going through training. Our awesome trainer told us that we get calls related to the optical drive tray being broken by people using it as a cup holder.…
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Most people spend more time and energy going around problems than in trying to solve them.”
Henry Ford
Founder Ford Motor Company
Mak Contact Center Consulting 